Privacy policy

1. Introduction

ServiceScale Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information we collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal identification information (name, email address, phone number, business name, trade type) which you voluntarily submit when requesting resources, subscribing to our newsletter, or requesting a consultation.
• Device information (IP address, browser type, operating system, pages visited, time and date stamps) collected automatically when you visit our website.
• Cookie data which helps us understand your preferences and improve your experience.
• Communication data (emails, contact form submissions, support messages) when you communicate with us.

3. How we use your information

We use the information we collect for the following purposes:

• Delivering requested resources and services
• Sending marketing communications and newsletters
• Improving our website and services
• Analysing usage patterns and trends
• Contacting you regarding your inquiry
• Fulfilling legal obligations

4. Third-party services

We use third-party service providers to assist us in operating our website and conducting our business:

• Google Analytics, for website analytics and usage tracking.
• Supabase, for data storage and management.
• Klaviyo, for email marketing and lead capture.
• Cal.com, for appointment scheduling.
• FullStory, for understanding how visitors use our site through session analytics and replay. We configure it to mask information you enter into forms.

These third parties are contractually obligated to use your information only to provide services to us and to keep your information confidential. We encourage you to review their privacy policies.

5. Overseas disclosure

Some of our service providers (including Google, Klaviyo, FullStory and Supabase) are located in the United States, so your personal information may be stored or processed overseas. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

6. Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us recognise you and remember your preferences. You can control cookie settings through your browser, though disabling cookies may limit your experience on our site.

7. Your rights (Australian Privacy Act)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Lodge a complaint about privacy concerns

8. Making a complaint

If you believe we have mishandled your personal information, contact us at info@servicescale.com.au and we will respond promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Contact us

For privacy-related inquiries, complaints, or to exercise your rights under the Privacy Act, please contact us: