Your next customer is Googling you right now. Will they find you, or your competitor?

Most tradie websites do roughly the same thing: a homepage with the business name, a phone number, maybe a gallery, and a contact form that lands in someone's spam. They look fine in a Google search result. They convert almost nothing of the traffic they do get. The Scorecard reads your site the way a search engine, and a high-intent customer on a first visit, actually reads it, and tells you where the gap is.

The audit checks the things that separate the tradie sites pulling consistent enquiries from the ones quietly leaking work. Below: the six layers we score, why each matters for an Australian trade business, and what we typically find missing.

1. The hero: clarity in the first three seconds

Visitors decide whether to keep reading in under three seconds. They're looking for two things: what trade you are, and who you serve. If your hero leads with a slogan, a vague value proposition, or just a photo of your van, you've burned the window. The scorecard checks whether your headline names the work clearly, whether your sub-line names your audience, and whether the call to action is the one a hot-intent visitor wants to click.

2. Services and pricing presence

Tradies who hide their pricing are following 2010 advice. Most Australian customers now expect at least a price range before they call, and the ones who don't are likely a bad fit for your business anyway. The scorecard looks for: are your services listed? Do they have descriptions? Is there indicative pricing or at minimum a “starting from” figure? Even a price filter (“most jobs run $X–$Y”) outperforms silence.

3. Social proof: reviews, testimonials, projects

The single highest-impact thing on most tradie sites we audit. A fresh Google review next to your name in search results moves click-through rate more than almost any other factor. The scorecard counts what your site surfaces (testimonials, project case studies, certifications, your Google Business Profile rating, badge widgets) and flags the gaps. Two recent reviews on your homepage beat a wall of generic praise from 2019.

4. Google Business Profile signals

For most service-area businesses, GBP drives more enquiries than the website itself, but only when the website backs it up. The scan looks for whether your GBP is actively maintained, whether your service area is clear on the site, whether your hours and address are consistent, and whether the business name on the site matches the GBP listing. Inconsistencies here suppress ranking in the local pack and dilute trust.

5. Conversion mechanics

The plumbing under the marketing. Click-to-call from the hero on mobile (every tradie site needs this; over 80% of trade leads come from a phone). A contact form that actually fires. An after-hours capture story so leads don't evaporate at 10pm. The scorecard checks these mechanics one by one and flags the ones costing you jobs while you sleep.

6. Technical baseline

Page speed, mobile responsiveness, accessibility basics, SEO fundamentals: title tags, meta descriptions, schema markup, a real robots.txt and a sitemap. None of these on their own will save a bad site. All of them missing will sink a good one. The audit checks the baseline so you know which fixes are fast and which take real work.

After the scan completes (~30 seconds), you see your scorecard on screen straight away: an overall score, what's missing, what's strong, what we detected as your business identity (so you can sanity-check the read), and the headline brand signals: logo, palette, hero imagery. If you click Email me the PDF, we send a one-page printable version to your inbox the same minute.

When the automated read isn't enough (sites with unusual structures, heavy JavaScript rendering, or branding outside the usual patterns) the scorecard flags itself as needs human review. In that case we offer a 5-minute Loom audit from a real human, free, sent within 24 hours, no pitch. Most sites don't need it; the ones that do, do.

The output is meant to be usable. If you have a developer or an agency, the PDF is your brief. Every flagged item is a concrete fix. If you handle the site yourself, the prioritisation tells you what to do this weekend versus what to backlog. If you don't want to do any of it yourself, we build websites with all of the above baked in by default. That's the entire point of the offer.

The same six or seven failure patterns come up across every audit we run. Most are unforced errors. They don't require a rebuild, just a focused weekend. Below are the ones that most often turn into wasted traffic.

The hero photo problem. A van, a ladder, a high-vis shot at sunset: looks great, says nothing. Replace it with a headline that names what you do and a single call to action (phone number or “Get a quote”). If the photo stays, make it your face. Tradies who put a photo of themselves in the hero convert at noticeably higher rates than tradies who hide behind their van.

The hidden phone number. Phone number in a small text in the footer. Click-to-call not wired. The hero shows an email contact form instead. Over 80% of trade leads in Australia come from a phone call. Your phone number should be visible on every screen, on every page, and tap-able on mobile. The scorecard checks this and it's the most common red flag we find.

No prices, no service area. Customers who can't tell from the site whether you serve their suburb, or whether your prices fit their budget, mostly don't call to find out. They go back to Google. Even rough indicators (“serving the inner west”, “most callouts $250–$450”) lift response rate noticeably.

Reviews exist but aren't on the site. 4.8 stars on Google, none of it on the homepage. Customers don't go cross-reference your reviews. They look on your site, see nothing, and form an impression. The fix is a small embed widget or a fortnightly habit of copying the best new reviews into a homepage block.

The forgotten Google Business Profile. Hours haven't been updated in 18 months. The service area is wrong. Photos are stock. No posts. Your GBP is doing 60% of the ranking heavy-lifting for service-area searches. If it's neglected, the website can't compensate.

The agency lock-in. The site you paid for two years ago has a maintenance retainer you can't edit your way out of. Every update goes through a queue. Every update is billed. The fix usually involves moving to a site you actually own. that's what we build.

Speed and mobile. A 12-second load time on mobile turns the phone-call CTA into a phone-bounce. Real Core Web Vitals matter, but they're often the easiest fix in the list. Lighter images, lazy-loading, modern hosting. The scorecard surfaces this when it's a problem.

Run the scorecard if: you have a website but you're not sure why it's not generating enquiries; you just paid an agency for a build and want a second opinion; you're about to invest in SEO or paid ads and want to know whether the destination can hold the traffic; you've been told your site “needs work” but nobody's told you specifically what.

Skip it if: you don't have a website yet. Go straight to Websites for Tradies for the pillar guide and skip the audit step. Or if you're pre-revenue and still working out your offer. Focus on the work, not the website, until you have customers who'll talk about you.

The scorecard is also not a substitute for a proper conversion audit on a high-traffic site. If you're already getting steady enquiries and want to lift conversion rate by another 30%, that's a different conversation. book a consult and we'll walk through it together.

The scan reads what your site publicly says about itself. It doesn't test your website's actual conversion rate (we don't see your analytics). It doesn't guarantee that fixing the flagged items will produce X more leads. The relationship between fixes and leads is real but probabilistic. And it's directional rather than forensic. A 3-second automated read can't catch every nuance of a sophisticated site.

What it does do: name the patterns we've seen separate great tradie sites from leaky ones, across hundreds of Australian trade and service businesses, and tell you specifically which patterns are missing from yours. It's the diagnostic we'd run as the first conversation with any new client, and it costs the same to run it for yourself as it costs to run it for one of ours: nothing.

Worth noting: the score itself is less interesting than the gap list. Most operators who run the audit don't pick up the phone the same day; they take the PDF, walk it through with their team or their developer over the next fortnight, and come back with a plan. The audit is a starting point for a real conversation about where the website is, and isn't, earning its keep.