Automation & AI
Automation platforms like Make and Zapier connect your existing tools together and trigger actions automatically: send a quote follow-up SMS 24 hours after delivery, create a job in your scheduling tool when a lead books online, request a Google review 3 days after job completion. AI tools go further: drafting quotes, responding to enquiries, generating content. This category has the highest ROI for most trade businesses once the basics are in place.
Automation software and AI tools are for Australian trade and service businesses (1–20 staff) that have the basics sorted and want to delete repetitive admin: quote follow-ups, review requests, lead routing, after-hours enquiry capture. The reviews below cover Zapier-style automation platforms (Zapier, Make, n8n), AI assistants for quoting and customer comms, and the AI features baked into job management tools. We flag what's genuinely useful right now versus what's still a science project, and where you'll get the fastest payback for a small team.
The Tradie Software Shortlist
Want the short version across every category, not just automation & ai? The Tradie Software Shortlist is our top picks across the whole stack, plus what to avoid. One PDF.